At RAREFETCH, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund information below.
1. Return Eligibility
Items may be eligible for return if they meet the following conditions:
The item is unused and in its original condition
The item is returned with its original packaging, tags, and accessories where applicable
The item has not been damaged, washed, altered, or worn
The return request is submitted within the applicable return period
Some products may not be eligible for return or refund due to their nature or for hygiene and other applicable reasons.
2. Return Period
Return requests must be submitted within [X days] of receiving your order.
After this period, we may not be able to accept the return.
3. How to Request a Return
To request a return, please contact RAREFETCH through WhatsApp, email, or Instagram and provide:
Your order number
The item you would like to return
The reason for the return
Photos of the item when required
Our team will review your request and provide you with the next steps.
4. Return Conditions
Before sending an item back, please wait for confirmation from RAREFETCH.
Items that do not meet our return conditions may be refused or returned to the customer.
Customers may be responsible for return delivery costs unless the item received was incorrect, damaged, or otherwise qualifies for a return at RAREFETCH's expense.
5. Refunds
Once the returned item has been received and inspected, we will confirm whether the refund is approved.
Approved refunds will be processed using the original payment method where possible.
Refund processing times may vary depending on the payment provider or bank.
6. Exchanges
Eligible items may be exchanged subject to availability.
If the requested replacement item is unavailable, we may offer a refund or another available solution.
7. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.
Please provide your order details and clear photos of the item so our team can review the issue and assist you.
8. Non-Returnable Items
Certain items may not be eligible for return or refund, including products that have been used, worn, washed, damaged, altered, or returned without their original packaging or tags.
Any specific non-returnable products or categories will be clearly stated on the relevant product page where applicable.
9. Contact Us
For return, exchange, or refund requests, please contact RAREFETCH:
Email: [email protected]
Phone/WhatsApp: +962 7 7619 1709
Instagram: @rarefetch