Here are some of the most frequently asked questions about RAREFETCH, orders, delivery, payments, returns, and exchanges.
1. How can I place an order?
Browse our products, select the item, size, and quantity you want, then add it to your cart and proceed to checkout.
Enter your delivery details and complete the available payment steps to place your order.
2. Where does RAREFETCH deliver?
RAREFETCH currently delivers within Jordan only.
We do not currently offer international delivery.
3. How long does delivery take?
Orders are usually delivered within 2–5 business days after the order has been confirmed and prepared for shipment.
Delivery times may vary depending on your location and other circumstances.
4. How much does delivery cost?
Delivery fees are calculated and displayed at checkout before you complete your order.
Any free-delivery promotions or special delivery offers will be displayed at checkout.
5. Can I track my order?
Yes. Once your order has been shipped, you may receive tracking information or be contacted by our delivery partner regarding your delivery.
6. What payment methods do you accept?
The available payment methods will be displayed during checkout.
Payment options may vary depending on the services currently available through RAREFETCH.
7. Can I cancel my order?
If you need to cancel an order, please contact RAREFETCH as soon as possible.
Orders that have already been processed or shipped may not be eligible for cancellation.
8. Can I return or exchange an item?
Yes, eligible items may be returned or exchanged according to our Return & Exchange Policy.
Please review the policy for the applicable conditions and requirements before requesting a return or exchange.
9. What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible after receiving your order and provide your order details and, where appropriate, photos of the item.
Our team will review the issue and assist you with the next steps.
10. Can I change my delivery address after placing an order?
If you need to change your delivery address, contact us as soon as possible.
We will try to update the address before the order is shipped, but changes may not be possible after the order has been dispatched.
11. What happens if I am not available when my order arrives?
Our delivery partner may contact you to arrange another delivery attempt.
Please make sure that the phone number and delivery address provided with your order are accurate and that you are available to receive the package.
12. How can I contact RAREFETCH?
For questions about your order, products, delivery, returns, or any other inquiries, you can contact us through WhatsApp:
Phone/WhatsApp: +962 7 7619 1709